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THIS IS A SOURCES SOUGHT NOTICE ONLY. This is not a solicitation for bids, proposals, proposal abstracts, or quotations. The purpose of this Sources Sought Notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. The responses received from interested contractors will assist the Government in determining the appropriate acquisition method.
The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 20, is conducting market research to identify potential sources which can provide the following in support of the VA Portland Health Care System (VAPHCS):
VAPHCS requires a facility-wide license for a subscription to MedBridge, a reference and teaching platform specifically for VA rehabilitation service organizations for use across the VA Portland Health Care system and its CBOCs including offsite/remote and mobile access.
STATEMENT OF WORK
A. General Information
1.0 Introduction
The VA Portland Health Care System (3710 SW U.S. Veterans Hospital Road, Portland, OR 97239) rehabilitation professionals (physical therapists, occupational therapist, speech/language therapists and their assistants) require a license for a subscription to a multi-product rehabilitation professional platform. This subscription will be accessible to VA rehabilitation service clinicians and clinical assistants for use across the VA Portland Health Care System and all affiliated community-based outpatient clinics (CBOCs) which includes offsite/remote and mobile access.
This platform shall provide evidence-based course material including rehabilitation courses, occupational courses, and home exercise programs. It shall be the access point for continuing education, live webinars, certification preparation, compliance, and patient education resources including videos and handouts. Services will provide the VA Portland Health Care System physical therapists, occupational therapists, and speech/language therapists with information to directly support patient care in the rehabilitation realm.
Objectives
Establish a facility wide online platform to support the specialists that make up the Rehabilitation Service within VA Portland Health Care System. Specifically, for their:
clinical, educational and compliance material for staff looking to become certification ready with access to course material both remotely and mobile app accessible
patient education and home exercise interactive material, with mobile device applications through the product s patient app to better assist the Veteran in his/her rehabilitation process by driving patient engagement
Providing facility access to a rehabilitation oriented clinical course library of material that supports rehabilitation specialists (physical therapists, occupational therapists, et al.) and which will benefit rehabilitation patients with current and best practices.
Scope of Work:
The Rehabilitation/Long Term Care (RLTC) Service requires user licenses for 80 staff with the ability to provide or offer a Home Exercise Program (HEP) to their patients. The Chief or designated supervisor of the RLTC at VA Portland Health Care System will determine who receives access to the resource. Personnel name changes within the service shall be permitted during the subscription, including as staff leave and replacement staff come on board. However, the number of staff licensed to access the resource can only be increased and/or decreased with approval by both the vendor and VA contracting officer.
The vendor will provide the VA Portland Health Care System employees with access to a single, online web-based rehabilitation resource product. The resource provided by the vendor, will allow remote/mobile access for staff from VA mobile devices or the staff s personal devices with internet access.
Product/Information Scope:
This will be a VA Portland Health Care System subscription to rehabilitation, point of care, online database of rehabilitation continuing education, live webinars, certification preparation, compliance, and patient engagement content. Plus, associated manual therapy techniques, graphs, tables, images, etc. that support the context of the written material. The mobile app for staff shall support the course library by making those rehab educational resources available to staff on the go. The app, once downloaded, shall be accessible with the same username and password used when accessing the product s dashboard from their VA desktop computer or laptop.
There shall also be a patient mobile app which can be initiated by the provider through a text message, email or print which provides a unique HEP access code for the patient to be able to access the Home Exercise Program that the provider shares with them.
The program should offer over 1,000 Physical Therapy educational courses and over 1000 Occupational Therapy educational courses with over 6,000 Home Exercise Programs in addition to other Patient education materials in the format of videos and handouts that can be shared with the patient.
Product/Information Quality:
Resources shall be accurate, authoritative, relevant, current and respected by other disciplines within the primary aligned care team (PACT).
Usability:
Navigation within the resource shall be logical and easy, providing fast access to topics and subtopics. Tracking and bookmarking of where one has stopped in a course should be easily retrievable. There should be user friendly help and direction aids/tutorials.
Access:
Product/service should be 508 compliant. (http://www.section508.gov/)
If product is not 508 compliant, vendor must describe measures being taken to bring product into compliance and date, within 12 months of contract award, that product will be 508 compliant.
OR
If product is not 508 compliant then vendor must describe what steps are being done to make it 508 compliant.
Access permitted via end user personal Username and Passwords.
It is required that all authorized remote users (with VPN, dial-up, wireless, etc. access) have access to the product through any VA networked computer and/or Computerized Patient Network System (CPRS) and will require access with Username and Password.
The product shall be compatible with most standard web browsers, which have cookies enabled. To improve privacy, the product should use session cookies rather than persistent cookies.
The product shall be compatible with the Windows environment.
The product should be accessible via a variety of mobile devices including but not limited to smart phones, tablets, and iPads.
Usage statistics shall be available to the system administrator at the facility level.
Availability of usage statistics on an automated monthly schedule is highly desirable.
Support:
All site content and support of the web site is the responsibility of the contractor. This includes tech support to facility users.
System downtime should be minimal. The VA project manager and the Contracting Officer s Representative (COR) shall be notified when downtime occurs.
Contractor shall provide a single point of contact for customer service issues.
Questions shall be addressed on the same business day or within 24 hours.
Training:
The contractor should offer training services on an as-requested basis. Training (web-based or live) should include product functions, features, and new features. Specialized training sessions may be requested for Facility Staff collecting product usage data.
Performance Period:
The government requires a 12-month contract, from the contract award date, for the base year and four option years.
Potential candidates having the capabilities necessary to provide the above stated supplies at a fair and reasonable price are invited to respond to this Sources Sought Notice via e-mail to Nazanin Kreiner at nazanin.kreiner@va.gov no later than June 21, 2023, 4:30PM MDT. No telephone inquiries will be accepted.
RESPONSES SHOULD INCLUDE THE FOLLOWING INFORMATION: Company name, address, SAM UEI and business size; point of contact name, phone number, and e-mail address; whether services are presently offered on a current GSA Federal Supply Schedule contract. NAICS Code 513210 Size Standard: $47 Million is applicable to determine business size standard. Any questions or concerns may also be directed via email to Nazanin Kreiner at nazanin.kreiner@va.gov.
Disclaimer and Important Notes: This Sources Sought Notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. The Government will treat any information received as proprietary and will not share such information with other companies. Any organization responding to this Sources Sought Notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. The Government may or may not issue a solicitation as a result of this announcement. There is no solicitation available at this time.

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