Active

Contract Opportunity

This is a Sources Sought Notice Announcement only. This advertisement is not a solicitation for offers, nor is it a request for quotes. A request for quotes may be issued at a later date.

We are seeking responsible vendors to provide a provide toll free telephone access for Nurse Advice and Medical Library, on 24-hour/7-days per week to the up to 6 service unit. All active beneficiaries within Portland Area geographic area (service locations listed below) will have access to the service. The service provider shall fax an encounter form within 24-hours to the Service Unit staff, this fax to include all encounters. The fax shall include the caller’s name, date of birth, purpose of call and the advice provided to the patient from the Nurse Advice Line. The Contractor shall hold all information provided by IHS and its members as confidential, and any and all such information will not be distributed to any third party, especially medical information of the members. The service provider will take all reasonable steps necessary to safeguard the privacy of member information. The service provider Nurse Triage process shall utilize specialized Nurse Triage process and shall utilize specialized Microsoft-based software and interactive voice response technology to support the Schmitt/Thompson protocols in use at the provider’s call centers. The providers shall utilize readily available, comprehensive protocols that reflect an extensive, high-quality physician written, reviewed, and updated medical knowledge base. The guidelines shall provide consistent, accurate triage information, as well as home care and health education information, and they shall be updated continuously. The service provider shall utilize appropriate software to run established guidelines that the provider utilizes so the call centers have access to the art triage supported software platform.

When patients in need of medical assistance call the designated provider’s Medical Call Center, they will first hear a disclaimer stating that if they are experiencing an emergency, they should hang up and call 911 or their appropriate emergency number. Callers will then have the option of being connected to the audio health library, or speaking immediately with a Registered Nurse. If a caller chooses to speak with a nurse, the nurse will document and discuss the patient’s symptoms and recommend an appropriate course of action. These courses of action (dispositions) range from “home care procedures” to “seek emergency care”. Depending on the disposition, the service provider’s nurses will place follow-up phone calls to assure that the caller’s condition has improved. The provider shall ensure that the Caller will never get a busy signal.

The purpose of this notice is to obtain information regarding: (1) the availability and capability of all qualified native small businesses, small businesses, or large businesses: (2) whether they are: HUBZone small businesses: service-disable, veteran owned small businesses; (8a) small businesses; veteran-owned small businesses; woman-owned small businesses; or small disadvantaged businesses; and (3) their size classification according to the North American Industry Classification System (NAICS), 621399 code for the proposed acquisition. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. This notice is in accordance with 48 CFR Part 326, Subpart 326.603-3 and IHM 5.5-6, Indian Health Service must use the negotiation authority of the Buy Indian Act, 25 U.S.C. 47, to give preference to Indian Economic Enterprises (IEE) whenever the use of that authority is authorized and practicable.

Interested parties shall not be reimbursed for costs associated with preparation of their responses. Any proprietary information should be marked. Interested organizations presenting a Capability Statement in response to this Sources Sought Notice must identify their size status.

Respondents must be registered in the System for Award Management (SAM) at www.sam.gov and complete Online Representations and Certifications Application.

Responses should include: (1) Business Name, (2) Point of Contact Name, Phone Number, and E-mail Address, (3) UEI, and NAICS code, (4) Business Size SMALL OR LARGE, (5) Type of Business NATIVE OWNED, SERVICE DISABLED VETERAN OWNED, VETERAN OWNED, 8A, HUBZone, WOMEN-OWNED, etc., (6) Demonstration capability, and capacity to furnish services. All capability statements sent in response to this Sources Sought Notice must be submitted electronically (via email) to the Point of Contact below in MS Word or Adobe Portable Document Format (PDF). The subject line must specify the Sources Sought Number. All information submissions shall be received via e-mail to PORAOAcquisition@ihs.gov. E-mail shall include “75H71324Q00052” on the subject line.

Period of Performance: TBD, Up to 5 Years, including options

Service Locations:

Warm Springs Health and Wellness Center, Warm Springs Service Unit, 1270 Kot-num road, Warm Springs, Or 97761

Colville Service Unit, 19 Lakes Street, Nespelem, WA 99155

Yakama Service Unit, 401 Buster Road, Toppenish, WA 98948

Wellpinit Service Unit, 6203 Agency Loop Road, Wellpinit, WA 99040

Fort Hall Service, Fort Hall, Idaho 83202

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